Last Updated: 18 November 2025
This Shipping Policy describes how orders placed through the Kutch Embroideries website are processed, packed, and delivered. By placing an order with us, you agree to the terms outlined below.
All orders are usually processed within 2–4 working days from the date of successful payment. During peak periods, exhibitions, or unforeseen circumstances, processing time may be slightly longer. If there is a significant delay, we will try to inform you using the contact details shared with your order.
Currently, we ship primarily within India. For any special requests or bulk / international shipping enquiries, you may contact us at embroideriesofkutch@gmail.com, and we will let you know if shipping to your location is possible and the applicable charges.
Once dispatched, orders are usually delivered within the time indicated by our courier partners. Typical estimates are:
Delivery times are estimates only and may vary due to courier delays, public holidays, remote locations, or other factors beyond our control.
Shipping charges (if applicable) will be displayed at checkout before you confirm your order. Charges may vary based on delivery location, weight, packaging requirements, and ongoing offers or promotions.
We work with reputable courier and logistics partners for safe delivery of your order. Where available, a tracking number or link will be shared with you on dispatch so you can monitor the status of your shipment.
Please ensure that your shipping address, pincode, and contact number are accurate and complete at the time of placing the order. We are not responsible for delays or non-delivery arising from incorrect, incomplete, or unreachable addresses provided by the customer. If an order is returned to us due to such reasons, reshipping may incur additional charges.
Our courier partners will usually attempt delivery at the shipping address provided. If you are unavailable, they may contact you or attempt redelivery as per their policy. If the shipment is undeliverable and returns to us, we will contact you to discuss next steps. Additional shipping charges may apply for re-dispatch.
We take care to pack our products safely. In the rare event that your package appears damaged or tampered with on arrival, we recommend that you:
Please notify us within 48 hours of delivery (or attempted delivery) along with your order details and clear images so that we can review the issue with the courier partner. Cases of lost shipments will be handled in coordination with the logistics provider as per their investigation process.
In case we mutually agree to ship an order outside India, any customs duties, import taxes, or local charges applicable in the destination country will be borne by the customer. Please check with your local authorities for details before placing such orders.
If you need to modify your shipping address after placing the order, please contact us as soon as possible. Address changes may not be possible if the order has already been processed or dispatched. We reserve the right to accept or decline such requests based on the order status.
For any questions or clarifications regarding shipping, delivery timelines, or special handling, you can contact us at:
